Contact

The fastest way to reach us is Discord. We do not run an email inbox, so a message there is the quickest way to get an answer from a person.

Support and questions

If a solve, a top-up, a machine, or your balance is not doing what you expect, tell us in Discord with your account and roughly when it happened. The more specific you are, which cookie, which batch, what you saw versus what you expected, the faster we can track it down. We watch the channel through the day and reply as soon as we can, and we would rather you ask early than sit on a problem. If a solve failed on our side, the credit for it is already back on your balance automatically, so a mismatch there is always worth flagging to us.

Reporting abuse

If someone is using zapzonex to harass, scam, or otherwise mess with other Roblox players, report it in the same place. Include whatever you have, the account, links, or screenshots, so we can act on it. Accounts caught reselling access, hammering the API, or trying to overload the service are cut off.

Privacy and data requests

To have your account and everything tied to it deleted, or to ask what we hold on you, message us in Discord. The privacy policy explains what we store and how long we keep it, so it is worth a read first. There is no email address for this; Discord is the one channel for all of it.

What we can and cannot do

We can help with anything on the zapzonex side: solving, machines, top-ups, API keys, and your balance. We cannot recover a Roblox account, reverse a Roblox ban, or act for you inside Roblox. What you do with a cookie you submit stays between you and Roblox under their rules.